Standard Operating Procedure
8-Stage Patient Reception and Clinical Timeline
Initial Consultation & Case Collection
Collect patient profiles, medical history, and clinical records. Issue preliminary path recommendations.
Specialist Matching & Bed Booking
Match medical needs with top specialists in Hainan. Verify room availability, scheduling, and admission requirements.
Invitation Letter & Visa Assistance
Secure medical invitation letters from partner hospitals and assist with Hainan's 30-day visa-free medical entry.
Arrival & Pre-Admission Diagnostics
Airport reception and transfer. Complete baseline diagnostics, clinical pre-op labs, and sign legal disclosures.
Clinical Procedure & Execution
Dedicated clinical accompaniment by medical interpreters. Professional execution of targeted therapies.
Inpatient Recovery & Rehabilitation
Monitor post-op metrics, implement pain-management protocols, and track functional discharge readiness.
Discharge Settlement & Repatriation
Transparent and separate settlement of hospital costs and service fees. Compile bilingual discharge records.
Home Follow-Up & Remote Care
Periodic virtual check-ins with treating specialists, remote symptom monitoring, and claims assistance.
On-the-Ground Reception Standards
Airport-to-departure service protocol for every accompanied visit
Consultation Disclosures & Compliance Assurances
1. Regulated Process Flow
From pre-screening to home follow-up, every stage adheres strictly to the clinical guidelines of the Hainan Boao Lecheng International Medical Tourism Pilot Zone.
2. Fee Structure Transparency
All hospital medical costs (billed directly by the executing medical institution) and Uwell Care concierge service fees are separately settled and transparently itemized.
3. Clinical & Travel Risk Allocation
Diagnostics, treatments, visas, and insurance decisions are issued solely by their respective licensed entities. Uwell provides logistics and translation support without underwriting administrative or clinical risks.
Core Service Advantages
With professional standards at our core, we provide high-level medical coordination and security for international patients.
Elite Hospital Partnerships
Official partnerships with Class 3A hospitals, offering fully transparent credentials and access to China's leading clinical specialists.
Fully Compliant Service
Publicly standardized processes adhering to medical rigor; we do not guarantee efficacy and avoid false advertisements.
Professional Medical Translators
Translators with clinical and medical backgrounds to ensure precise doctor-patient communication and clinical safety.
Transparent Separation of Fees
Hospital clinical fees and agency service fees are strictly separated. Itemized bills with zero hidden costs.
24/7 Emergency Coordination
24-hour emergency response desks and one-on-one multilingual concierges assisting patients throughout their stay.
Patient Privacy Protection
Strict adherence to international health information privacy policies and secure medical data transfer standards.
Comprehensive Clinical Support
Covering major medical centers nationwide, providing multi-disciplinary team (MDT) consultations across all clinical specialties.
Service Philosophy & Management Principles
Upholding professional ethics and standard protocols, building a trusted gateway for cross-border medical journeys.
Strict Legal Compliance
Strictly practice within legal boundaries. We do not promise cures or exaggerate clinical outcomes; we present clinical facts neutrally.
Clear Financial Separation
Clinical treatment fees and referral service fees are completely isolated to eliminate kickbacks and ensure business integrity.
Privacy and Security First
Guard the confidentiality of patient medical records and personal data, meeting international security specifications.
Closed-Loop Concierge Desk
Round-the-clock emergency support and full concierge management to deliver a seamless, worry-free medical experience.